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This means that when looking at the tracking information on orders it may possibly be weeks before an update is shown (even with EMS). But rest assured that orders marked as shipped have been shipped (picked up by the post office) and are in the process of heading to you. If for whatever reason these too are returned to our stores, we will be contacting you about it. Some customers have asked if it is possible to recall items back from the post office in order to ship via DHL. Unfortunately as we do not know at what stage the shipments are during their export process, this is not possible. IMPORTANT - Shipping Suspensions Due to Corona Virusĭue to the recent corona virus pandemic, we have received word from Japan Post that certain shipping methods to many countries have now been suspended.
SAL is no longer available, regardless of country. Items that were already shipped with SAL prior to April 1 may potentially be returned to the store by the Post Office.Īccording to Japan Post, if your package has already gone through the export procedure then it will be held by them awaiting a possible flight. If your package is returned to us we will contact you with possible shipping methods.Ī table showing available services for the affected countries can be found on our help page here.ĮMS items are currently heavily delayed leaving Japan, regardless of country.įor orders that have already been paid for and have not yet shipped, we will change the order to an available shipping method.Ī new invoice for the remaining balance will be sent to you. (If other shipping methods are available, please contact within 72 hours us to switch).įor unpaid orders, we will change the order to an available shipping method. If there are no shipping methods available for your country, you will still be able to place an order. You order will be on hold until the suspensions are lifted, though this may change depending on future circumstances. URGENTE - Anuncio Importante - Sobre Envios Postales a MEXICO Notice - Important Announcement - Postal Shipping to MEXICO Please note that cancellation and refund requests will not be accepted. We have been informed by our customers in Mexico that many items sent by SAL and EMS are subject to heavy delays in some cases they are delayed a few months due to the inorganization of their local delivery service. In order to apply financial protection to your order, starting from 8th of December, we will only accept orders with the EMS insured shipping option for packages bound to Mexico. Thank you for your kind understanding of this situation.